Calculate your First Contact Resolution rate
👇️

Please enter a value greater than 0

The number of closed tickets must be greater than 0 and less than the number of incidents

The number of reopened tickets must be greater than 0 and less than the number of closed tickets

Here is your First Contact Resolution rate:

%

Increase your FCR with Apizee:

FCR rate increase

👉

pts
( %)

Target FCR

👉

%